For the quickest resolution for issues, please contact IT through the Helpdesk Portal or by email at [email protected]
Don't hesitate to reach out if you ever need help.

Why Use the Helpdesk Ticketing System (by web portal or email)?

When you log your IT request in the Helpdesk Portal, it’s instantly tracked, prioritized, and sent to the right person. This means:

•     No waiting if someone’s out of the office
•     Faster fixes because all the details are in one place
•     A record of your request so nothing gets lost

Directly messaging IT staff might seem faster, but it can delay your request. The portal keeps everything organized so we can help you sooner.

One request in the portal = faster, better service for you.

Tips for getting to a quicker resolution. 

• Clear title
  “Can’t print from Office PC” beats “Help!”

• What happened
  One sentence: “Printer won’t print and shows error code E03.”

• Steps you took
  “Clicked Print → selected printer → hit OK → nothing happens.”

• Error details
  Copy any error text or snap a quick screenshot.

• What you tried
  “Restarted computer, cleared cache and cookies—still won’t print.”

Printers

For printer installs or issues, it is very helpful to have the make and model of the printer and the IP address. Common Printer and How To Find Their IP Address