Getting Started / Onboarding

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New Employee Onboarding 11

• Onboarding Packet Draft
• Requesting Assistance from IT
• Useful Emails
• Equipment
• Logging Into Your Computer

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IT Orientation & Quick Start Guides 10

• Locating Your Computer Name
• Finding Your IP Address
• Single Sign-On
• First-time Enrollment in Duo
• Release, Block, Permit Emails using Mimecast Digest or Portal

See all 10 articles

Access & Setup Instructions 1

• Troubleshooting Duo Push notification issues on iOS devices

Annoucements & Updates

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IT Annoucements 0

Service Maintenance & Downtime 0

Policy & Compliance Updates 0

Hardware Support

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Desktop PCs & Laptops 2

• Dell Num Lock
• Dell Optiplex 7010 Power LED Diagnostics

Mobile Devices & Tablets 1

• RS5100 - Ring Scanner Manual

Peripherals & Accessories 4

• Dell D3100 Manual
• Printer Documents
• DC Product and Shipping Label Printers
• HOT TO: Set up your ADS-1700W on a wireless network.

Hardware Troubleshooting 3

• Calibrating Zebra label printer
• Resetting the Ring Scanners: RS5100
• ZD421 LED Codes

Software & Applications

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Operating Systems (e.g., Windows, macOS, Linux) 3

• Change domains and keep user profile
• Workstations/Laptops Updates
• Windows Login Screen

Productivity Suites & Office Tools 12

• GP-Term - Excel Sign-In.
• Set up Email in the Outlook App for Android Users
• Remove signature in Outlook
• Forwarding suspicious emails
• How to login to Office365 Email (Web)

See all 12 articles

Enterprise & Custom Applications 7

• Lightspeed Firewall Requirements
• Shipstation: Rate Shopping Error
• Shipexec on Edge
• Freshdesk/Helpdesk Portal Login
• Kenect Log-in Page

See all 7 articles

Software Troubleshooting & FAQs 3

• Chrome: Aww Snap - Ran Out of Memory
• GP Scaling Issue. (Small Fonts/Windows)
• Mercury/MercNet - Refused to Connect

Networking & Connectivity

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Connectivity Issues & Diagnostics 1

• Win 10 No Internet

Account Management & Security

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Account Setup & Password Resets 0

Multi-Factor Authentication (MFA) & SSO 1

• Cisco Duo Single Sign-On

User Permissions & Access Rights 1

• SentinelOne Mac Permissions - Authorizing Full Disk Access

Security Best Practices 3

• Join a Teams meeting
• HOW TO: Retrieving the ID and Password from TeamViewer
• ARTICLE: 7 Ways to Spot Phishing Email

Troubleshooting & FAQs

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Common Issues & Solutions 2

• HOW TO: Remap the S Drive
• Can't Log Into Windows/Computer

Error Code Lookup 0

Step-by-Step Troubleshooting Guides 6

• Duo: User-side Troubleshooting Links
• Mercury Mercnet Dealer Site Refused to Connect error
• HOW TO: Clear Cache & Cookies in Chrome and Edge
• HOW TO: Clear Cache & Cookies - Edge
• Unwanted notifications (popups) from web browser

See all 6 articles

General FAQs 0

How-To Guides & Tutorials

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Video Tutorials 0

Step-by-Step Instructional Articles 5

• Operation of Yale Lock System (Tampa)
• HOW TO: Resetting Your Windows Password.
• HOW TO: Sign out of Windows
• HOW TO: Truly Restart Your Computer
• How To Disable Receiving Outlook Reactions

Tips & Tricks 1

• Cleaning up Outlook Mailboxes

Service Requests & Escalations

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How to Open a Support Ticket 0

Ticket Escalation Procedures 0

Service Catalog 0

General

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FAQ 0

Getting Started 0

Email 0

Web 0

401K

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Principal Notice of Eligibility 1

• Welcome to our Retirement Plan! Get started today with Principal

HR

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HR policies 4

• Employee Code of Conduct (Sample)
• Employee Code of Conduct (Sample)
• Covid-19 Positive Case Policy
• FMLA - Paternity Leave

Paylocity Help 11

• Creating and Submitting Expenses
• Updating Withholdings (Form W-4)
• Register for a New User Account
• Log In to Paylocity HR & Payroll
• Navigate to Time & Labor

See all 11 articles

Boaters World AP

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Finance policies 1

• Expense Reimbursement Policy (Sample)