FAQ

Default solution folder, feel free to edit or delete it.

Mercury web site lost connection
While working in the mercury web site you may lose connection. Mercury has an issue internally that we cannot resolve and can be finicky. Soluti...
Tue, 15 Dec, 2020 4:18 PM
Operation of Yale Lock System (Tampa)
To unlock:   Press the Yale icon   Enter your code and the check    To lock:   Press the Yale icon   
Tue, 15 Sep, 2020 8:41 PM
HOW TO: Remap the S Drive
This article provides a step-by-step guide for reconnecting to the S drive if you are unable to access it and it is not prompting you for a password. Step...
Mon, 5 Feb, 2024 9:27 AM
Join a Teams meeting
Joining a Teams Meeting Try it! Join a Microsoft Teams meeting from your calendar, or sign in as a guest on the web. Join a Teams meeting from the a...
Wed, 24 Feb, 2021 12:53 PM
VPN Connection Alteration
In order to successfully connect to our network when we run on the secondary ISP connection in case of outage issues, we need to resolve the DNS name for th...
Mon, 1 Mar, 2021 10:26 AM
Calibrating Zebra label printer
Zebra GK420D APPLICABLE TO GK420T and GK420D RESOLUTION / ANSWER CALIBRATION: Ensures correct and consistent positioning of the print on the label a...
Thu, 4 Mar, 2021 1:27 PM
Mercury Mercnet Dealer Site Refused to Connect error
Tue, 9 Mar, 2021 3:30 PM
Lightspeed Hardware Requirements
Wed, 24 Mar, 2021 3:16 PM
ZD621 Issues
Printer not printing Check that the printer driver has a USB port assigned to it Printer repeated printing blank labels. Printer should be recalib...
Thu, 14 Jul, 2022 11:40 AM
Resetting the Ring Scanners: RS5100
If the RS5100 stops responding to input, reset it. There are three reset functions, warm boot, cold boot and clean boot. Perform a warm boot first. If the ...
Wed, 16 Nov, 2022 9:06 AM