Issue

When a user who has Dynamic Web TWAIN installed on their profile leaves or is reassigned, the software remains installed under their local user account. This causes problems when a new user takes over the computer, as the software will not install with installation files already present..

Solution

To properly install Dynamic Web TWAIN for a new user, follow these steps:

1. Uninstall Dynamic Web TWAIN from the Previous User's Profile.

   • Navigate to the previous user's profile directory, typically located at C:\Users\<PreviousUser>\AppData\Roaming\.
   • Delete the Dynamsoft folder found in the %appdata% directory.
   • Navigate to C:\ProgramData\ and delete the Dynamsoft folder.

2. Install Dynamic Web TWAIN for the New User

   • Install Dynamic Web TWAIN as usual

3. Verify Installation

   • After installation, the CVR website won't throw errors when the user visits page with uploads and scanners will populate the drop-down menus.